NVQ courses in:
SERVICE ENTERPRISES

NVQ courses in Service Enterprises are designed to provide practical, skills-based training for individuals pursuing careers in service-oriented industries. These qualifications focus on developing competencies necessary for delivering high-quality customer service and managing various aspects of service enterprises effectively.

NVQ courses in Service Enterprises are structured across different levels to cater to various career stages and responsibilities:

LEVEL 1: introducing basic concepts and skills related to service enterprises.

LEVEL 2: focusing on developing core competencies for entry-level positions in service industries.

LEVEL 3: covering more specialised skills and knowledge for supervisory and management roles.

LEVEL 4 and above: aimed at senior management positions and advanced specialisation within service enterprises.

The core components of NVQ courses in Service Enterprises typically include:

• CUSTOMER SERVICE SKILLS: Developing effective communication, problem-solving, and interpersonal skills.

• SERVICE OPERATIONS: Understanding the processes and procedures involved in delivering services efficiently.

• SERVICE EXCELLENCE: Strategies for exceeding customer expectations and maintaining high service standards.

• SERVICE MANAGEMENT: Basics of managing service operations, including resource allocation, scheduling, and quality control.

• SALES & MARKETING: Techniques for promoting services, attracting customers, and enhancing business revenue.

• TEAM MANAGEMENT: Leadership skills for managing and motivating teams within service enterprises.

• FINANCIAL MANAGEMENT: Basic financial principles and practices relevant to service industries.

• LEGAL & ETHICAL CONSIDERATIONS: Understanding legal requirements and ethical considerations in service delivery.

AVAILABLE COURSES:

Advanced Skincare
African Caribbean Hairdressing
Air Conditioning Energy Assessment
Anatomical & Physiological Knowledge of Body Systems
Applying Prosthetic Pieces & Bald Caps
Barbering
Beauty Consultancy
Beauty Therapy - General
Beauty Therapy - Make-up
Beauty Therapy - Massage
Bio-hazard Cleaning
Body Art Design
Body Electrical Therapy
Body Wrapping & Flotation Treatments
Bridal Hairstyling
Camouflage Make-up
Chattels Auctioneering
Chemistry of Hair & Beauty Products
Cleaning & Support Services
Cleaning Principles
Colouring & Lightening Hair
Colouring & Styling Womens' Hair
Contact Dermatitis Prevention
Creative Hair & Beauty
Creative Male Grooming
Domestic on Construction Energy Assessment
Ear Piercing
Energy Efficiency Measures for Older & Traditional Buildings
Environmental Services
Epilation
Face Painting
Facial Care for Men
Facilities Management
Fashion, Theatrical, Special Effects & Media Make-up
Footcare
Funeral Operations & Services
Graffiti Removal
Green Deal Domestic Advice
Hairdressing
Indian Head Massage
Introduction to the Hair & Beauty Sector
Lash & Brow Treatments
Led Gel Polish Techniques
Making & Testing Beauty Therapy Products
Management of Vertebrate Pests
Marketing in the Hair & Beauty Sector
Media Make-up
Micro Dermabrasion Treatments
Nail Art & Make Up
Neighbourhood Improvement
Non-domestic Energy Assessment
Parking Enforcement
Permanent Hair Removal & Skin Rejuvenation
Personal Health & Wellbeing
Pest Management
Photographic Make Up & Dressing Hair
Physiology of Ageing
Planning & Implementation of Promotional Activities
Professional Development
Property Letting
Property Management
Property Sales
Salon Management
Salon Reception Duties
Sauna Steam & Hydrotherapy
Shaping & Colouring Eyebrows
Skin Blemish Removal
Skin Tanning Techniques
Spa Therapy
Stone Therapy
Thai Massage
Thermal Auricular Therapy
Waste & Recycling
Waxing Techniques
Wig Making